Terms of Service

Last updated: 19 July 2026  ·  eCom RevUp

1. About eCom RevUp

eCom RevUp ("eCom RevUp", "we", "us") is a registered eCommerce growth partner providing advertising management, listing optimisation, A+ Content, creative services, reporting and analytics, and account management to online sellers. We operate as an authorised third-party Solution Provider under the Amazon Solution Provider Network. We are not a seller of record and do not take ownership of inventory, funds, or marketplace accounts at any point.

2. Services

The specific services, scope, deliverables, and pricing for each engagement are agreed in writing prior to commencement. These Terms of Service apply to all engagements. Where a separate written agreement exists and expressly supersedes these terms, that agreement governs for the matters it addresses.

We provide services with reasonable skill and care. Marketplace outcomes including revenue, ranking, and conversion rate changes are influenced by factors outside our control, including platform algorithms, competitive conditions, and seasonal demand, and are not guaranteed.

3. Authorised Account Access

Where the agreed services require access to your selling account, you authorise eCom RevUp to connect to your account via the Amazon Selling Partner API (SP-API) and Amazon Advertising API for the purpose of delivering those services.

• Access is scoped to the permissions required for the agreed services and nothing beyond
• We will not take actions on your account outside the agreed scope without your prior written approval
• You may revoke our access at any time through your Seller Central account settings
• All data accessed is handled in accordance with our Privacy Policy and the SP-API Acceptable Use Policy
• We never request or store account login passwords

4. Client Obligations

• Provide accurate and current business and account information needed for service delivery
• Maintain a valid selling account in good standing with the relevant marketplace
• Ensure your products, listings, and account practices comply with applicable marketplace policies and regulations
• Respond to requests for approvals, creative feedback, or information within agreed response timelines
• Notify us promptly of any account health issues, policy notices, or changes to your account structure

eCom RevUp is not responsible for outcomes arising from account health issues that pre-date our engagement, marketplace policy changes that affect your account, or decisions made by you outside the agreed service scope.

5. Fees and Payment

• Monthly retainer fees are invoiced in advance at the start of each billing period
• Per-ASIN, per-project, and one-time fees are invoiced on completion or as agreed in writing
• Advertising spend flows directly through your marketplace advertising account and is separate from our service fees
• Invoices are due within 14 days of issue unless otherwise agreed in writing
• We reserve the right to suspend active services where invoices remain unpaid beyond 30 days, without liability for any resulting impact on account performance

6. Confidentiality

Both parties will keep confidential all non-public information received from the other in connection with an engagement, including account data, business strategy, pricing, and performance details. This obligation survives termination of the engagement.

eCom RevUp will not disclose client account data or business information to any third party without your consent, except as required by law or as described in our Privacy Policy. Performance results may be referenced in anonymised case studies without identifying client names, brands, or account-specific data.

7. Intellectual Property

Creative assets and content produced by eCom RevUp on your behalf, including listing copy, A+ Content, Brand Store designs, images, and video, transfer to you as your property upon receipt of full payment for those deliverables.

AdNexora, our proprietary reporting and analytics platform, remains the sole intellectual property of eCom RevUp. Access to AdNexora is provided as part of qualifying service plans and does not constitute a transfer of any ownership rights.

8. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability to you arising from or in connection with any engagement is limited to the total fees paid by you to us in the three-month period immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of data, or loss of business opportunity, whether arising in contract, tort, or otherwise.

9. Termination

Either party may terminate a service engagement by providing 30 days written notice to the other. On termination:

• We will cease all actions on your account within 48 hours of the termination effective date
• We recommend you revoke our API access through your account settings immediately
• Fees for services delivered through the termination date remain due and payable
• Your data will be handled in accordance with the retention and deletion terms in our Privacy Policy

We may terminate immediately where you materially breach these terms and fail to remedy the breach within 7 days of written notice.

10. Governing Law

These Terms of Service are governed by applicable law in the jurisdiction in which eCom RevUp is registered. The parties agree to resolve disputes through good-faith negotiation before pursuing formal dispute resolution proceedings.

11. Contact